General Terms & Conditions
Article 1. LEGAL IDENTIFICATION - CONTRACTING PARTIES
These General Terms and Conditions (hereinafter referred to as the ‘GTC’) are hereby agreed as follows
BETWEEN
SAS CAMPING-CAR PARK, whose registered office is located at 3, Rue du Docteur Ange Guépin - 44210 PORNIC, SAS with a capital of 105,665 euros, registered at the Registre du Commerce et des Sociétés de Saint-Nazaire (Saint-Nazaire Trade and Companies Register) under number 530 966 233, and represented by Mr Olivier COUDRETTE, its current Managing Director, duly authorised for the purposes hereof (hereinafter referred to as ‘CCP’) ; CCP acts on its own behalf and, under a reciprocal agreement, on behalf of the companies or local authorities holding concessions for the Areas that accept the PASSʼÉTAPES card as a method of payment of the sums due in respect of stays at the Areas.
AND
Any natural person of legal age and capacity who is a consumer (hereinafter referred to as the ‘Customer’) within the meaning of the law and case law, who is registered on the Website, the Mobile Application, the Payment Terminal and/or with the CS (Customer Service) and who, after carefully consulting these GTC, decides to order the Services offered. In order to benefit from the Services offered by CCP, each Customer must accept these General Terms and Conditions (‘GTC’). All orders and subscriptions imply full acceptance of these General Terms and Conditions, including the General Terms and Conditions of the PACKʼPRIVILÈGES.
These General Terms and Conditions are valid from 02/07/2024 and apply to all transactions with CCP. This edition cancels and replaces all previous versions.
Article 2. DEFINITIONS
The following terms (singular or plural) have the following definitions:
‘Areas’ means all areas of the CCP Network and including:
The ‘Stopover areas’ accessible all year round to Motorhomes, Campervans and Self-contained vans (vehicles equipped with sanitary facilities),
The ‘Camping de mon Village’ and some of the ‘Stopover areas’ accessible all year round to Motorhomes, Campervans and Self-contained vans (vehicles equipped with sanitary facilities) and accessible to Vans (not equipped with sanitary facilities), Caravans, Campers in Cars, Campers on Foot or Bicycle tourists during the Sanitary Facilities opening period,
The ‘Service areas’ for all vehicles requiring Services (emptying of wastewater, electricity, water refill, etc.)
The ‘Vélo Park’ accessible all year round to Campers on Foot or Bicycle tourists,
The ‘Fluvia Park’ accessible all year round to Boats
‘Partners’ refers to local authorities and other private companies who appoint CCP to manage their Area.
‘Sanitary facilities’ means WC-type facilities, possibly equipped with showers. They are located directly in the Area or close to the Areas to which access is authorised for Customers staying at the adjoining Area.
‘Opening date’ the majority of the Areas are open 365 days a year. However, some are subject to closure periods (temporary or annual). The opening dates for each Area are indicated on the CCP Media.
‘Services’ means all services offered by CCP via its various Media as defined below.
‘Access card’ This card offers CCP Customers the opportunity to access Areas and various services offered by CCP.
‘Access card account’ associated with the access card, the access card account enables the Customer to pay the sums due in respect of their Stays at the areas or any other product offered by CCP.
‘Membership’ means the act of creating an account for which the Customer acquires an acccess card under the conditions detailed hereafter.
‘PACK’PRIVILÈGES’ refers to the subscription package valid for 1 year enabling a Customer to benefit from various services and advantages such as bookings, for instance.
’Recharge’ means the operation whereby Customers top up their PAS’ÉTAPES Card Account in order to be able to pay for their stays (not booked) or purchase other products or services offered by CCP.
‘Stay (not booked)’ refers to any stay made without a booking at an area. It consists, at the very least, of one entry and one exit from the Area, recorded by a barrier crossing and a loop detection on the ground or by an authorised CCP operator. A stay may not exceed 3 days (some Areas are below this time limit, in which case the time limit is specified on the CCP Media for these Areas). In the event that the stay exceeds three nights, the Customer must pay for a Booking or a Sécuriplace.
‘Short stay’ refers to any stay at an area without a booking, and lasting less than 5 hours in total. It consists, at the very least, of one entry and one exit from the area recorded by a barrier crossing and a loop detection on the ground or by an authorised CCP operator. These stays are priced according to a specific scale (see Annexes)
‘Booked stay’ refers to any stay booked at an Area. It may be booked up to 6 months in advance and no later than 48 hours before the start date. It lasts for a maximum of 21 days (some Areas are below or above this period, in which case the period is specified on the CCP Media for the Areas). For the entire duration of the booking, the customer may enter and leave the Area and find a pitch when they return.
‘Sécuriplace’ refers to any stay booked at an Area. It can only be booked on the same day as its start date. A minimum number of pitches in the Area is required for this type of reservation to be available. It lasts for a maximum of 21 days (some Areas are below or above this period, in which case the period is specified on the CCP Media for these Areas). For the entire duration of the booking, the customer may enter and leave the Area and find a pitch when they return.
‘Stay’ refers to any type of stay as defined above, whether not booked, booked or of the Sécuriplace type.
'Road map’ means the physical document produced annually by CCP listing the areas of the network.
‘Services of the Area’ means the operations carried out by the Customer during his stay at the Area in order to manage the needs of his vehicle (depending on the Area: access to water, emptying wastewater, electricity, etc.). The prices of these Services may either be included in the price of the Area, or charged on a unit basis.
‘Terminal’ means the equipment available at the entrance or exit of the Areas. The badge reader allows customers to scan their access card in order to be identified and to register their entries and exits from the Areas.
‘CS’ refers to the Customer Service of CAMPING-CAR PARK.
‘Website’ means the CCP B2C Website accessible at the following address in several languages (French, English, German, Spanish and Portuguese): https://www.campingcarpark.com
‘Application’ refers to CCP’s mobile application. It can be downloaded free of charge from the Play Store or the App Store. It is available in several languages under the name CAMPING-CAR PARK.
‘Payment terminal’ refers to the equipment and associated software offered at the Areas entrance to enable the Customer to create an account, purchase an access card or recharge their account.
‘Media’ means all the tools used by CCP to market its Services (products and services) to its customers, i. e. the payment terminal, the CS, the Website and the Application.
‘Operator’ means the CS operators authorised by CCP to answer Customers’ questions and take the necessary actions to ensure that their stays run smoothly.
‘Customer’ refers to any user of CCP services regardless of the medium used (Website, mobile application, payment terminal). The Customer is the account holder, a natural person to whom CCP issues an access card in order to access the Areas of the network.
‘Subscriber’ means any Customer in possession of an active PACKʼPRIVILÈGES.
‘Sale’ means the Customer’s acceptance of the offer commercialised by CCP.
‘Order’ means the Customer’s agreement to subscribe to one of the Services via one or other of the Media made available to the Customer.
The Order is confirmed in writing by an order confirmation email.
‘Pitch’ means any parking space in a CCP Area.
‘I.S’ refers to CCP’s information system. It includes all the software and hardware components developed or assembled by CCP and its subcontractors to manage the Areas and market its Services.
Article 3. SCOPE OF APPLICATION AND GENERAL INFORMATION
These General Terms and Conditions apply to all Services marketed by CCP and purchased by the Customer. This applies whether the Services are sold via the CS, the Application, the Website or the payment terminals located at the entrance to the areas. These GTC constitute an essential element of CCP’s acceptance to contract.
These GTC govern all pre-contractual and contractual relations between CCP and the Customer. They shall prevail over any other document. No derogation from the GTC may be made.
By accepting these GTC, the Customer undertakes to comply with the rules and regulations of the Areas, an extract of which can be found in the Annexes. The rules and regulations of the Areas can also be consulted on the Area’s page on the website.
As part of the subscription to the PACK’PRIVILÈGES, the subscription implies acceptance by the Customer of these GTC and of the PACK’PRIVLÈGES general terms and conditions.
Article 4. PRICES
All orders, whatever their origin, are payable in euros.
CCP and its partners reserve the right to change their prices at any time, but the Service will be invoiced on the basis of the rate in force at the time the order is validated and subject to availability.
The prices of our packages are indicated in euros, inclusive of all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated and exclusive of processing and shipping charges.
The tourist tax will be charged to the person holding the access card. The card holder must declare to CAMPING-CAR PARK's customer service department the number of people staying in the motorhome if this is different from 1 person. By default, CAMPING-CAR PARK charges 1 tourist tax per night.
The charges for the areas are indicated on the Media and may vary depending on the season. When the areas are owned by local authorities, the rates are voted on by the Town Councils.
The majority of Areas are also eligible for tourist tax. Where applicable, the amount is indicated on the various Media.
For orders to countries other than mainland France, the Customer is the importer of the Service(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of CAMPING-CAR PARK. They will be at your expense and are your full responsibility, both in terms of declarations and payment to the authorities and competent bodies in your country. We advise you to check these aspects with your local authorities.
Article 5. DETAILED TERMS OF PAYMENT
On the Internet: www.campingcarpark.com
On the ‘CAMPING-CAR PARK’ mobile application
On the Payment terminal at the entrance to the Areas
By telephone on +33 1 83 64 69 21
In cash at the registered office, 3 rue du Docteur Ange Guépin 44210 Pornic, France.
The contractual information is presented in French and will be confirmed at the latest when your order is validated. CCP reserves the right not to register a payment and not to confirm an order for any reason whatsoever, and in particular in the event of a supply problem, or in the event of any difficulty concerning the order received.
Article 6. ABILITY AND RESPONSIBILITY TO ORDER ON CCP MEDIA
To use the Media, the Customer must be at least 18 years old, legally capable of entering into a contract and using the Media in accordance with these GTC.
The Customer is personally responsible for the use of the Media, both in his/her own name and on behalf of third parties, including minors. They guarantee the truthfulness and accuracy of the information provided.
Fraudulent use of the Media or use that contravenes these GTC may result in CCP refusing access to the Service offered on the said Media at any time, even if the Service has been confirmed.
Article 7. DESCRIPTION OF THE SERVICES OFFERED
7.1. Order process
Subscription to the Services is made on the Media after creating a customer account. Once the account has been created, the Customer can carry out the various operations described below:
- Order an access card
This requires the customer to enter various identification details (surname, first name, email address, mobile phone number, postcode, number plate and country of residence). It is not possible to order an access card if an account already exists with the email address or mobile phone number used.
When the access card is being purchased, it is also necessary to top up the access card account by a minimum amount defined in the Annexes to these General Terms and Conditions.
Once the above information has been filled in and validated, the order should be paid for at the current price. When the payment is validated, the access card is issued and the card account credited with the amount specified when the order was placed (recharge).
The access card is distributed to the Customer via the payment terminal. After validating the order through their personal account, the Customer receives a unique and personal retrieval code allowing them to collect the card on their own. The access card may also be sent by postal mail within ten days, subject to handling and shipping fees (see Annexes). The access card will be sent by CCP to the address provided by the Client when placing the order.
Transfer of risk. The risks of loss, theft or damage to the access card are transferred to the Customer at the time of delivery to the access card. In the event of loss, theft or damage, any reissue request will be invoiced to the Customer as defined in the Annexes to the General Terms and Conditions.
- Recharge the access card account
The access card account can be topped up at any time from any CCP medium. To do this, simply specify the amount to be topped up on the account (minimum €10 - maximum €999) and then proceed with the payment.
During a stay (not booked), Customers must ensure that their access card account has sufficient funds to cover the full cost of the Stay from the first day of the Stay.
Once this has been validated, the corresponding amount is credited to the Customer’s access card account. It then becomes immediately available to pay for various Services and in particular Stays (not booked) in the network’s areas.
- Activate or renew a PACK’PRIVILÈGES
The PACKʼPRIVILÈGES is a virtual good. It is therefore available as soon as the purchase or renewal order has been validated.
The PACKʼPRIVILÈGES can be purchased from the Website, the mobile Application or with the help of CCP Customer Service Operator. To purchase the PACKʼPRIVILÈGES, log in to your account and go to the page provided for this purpose; you can purchase 1 or more years of subscription at any time.
Once the delivery and invoicing addresses have been entered, the Customer proceeds to the payment of the corresponding amount. The
PACKʼPRIVILÈGES can then be used immediately to take advantage of its benefits, including bookings. The PACKʼPRIVILÈGES is renewed tacitly unless the Customer gives a counter-order.
The complete GENERAL CONDITIONS of the PACKʼPRIVILÈGES are available here.
- Stay at an Area (not booked)
Once in possession of the access card account, the Customer may enter the Areas of the network (depending on the vehicle and the period as indicated in Article 2).
Stays (not booked) are billed per 24-hour period. These Stays are reserved for Customers travelling with a vehicle that must pass through the barrier, as defined in Article 2.
To enter the Area, customers present their access card in front of the badge reader at the entrance Terminal. The date, time and identification of the access card are recorded as an entry movement by the CCP I.S. The Customer can then park and/or use the services available on site.
When leaving the Area, customers present their access card again. The date, time and identification of the access card are recorded by the CCP I.S. as an exit movement. The sum corresponding to the amount of the stay in progress at the time of exit must be available on the customer’s access card account to open the barrier and let the vehicle out.
Rules apply if the customer does not present their access card on each entry or exit.
The Customer may enter and leave the Area as often as required, as long as there is a pitch left in the Area for the Customer to return to (including booked pitches). After leaving the Area, the Customer has a maximum of 24 hours in which to re-enter the site and resume their stay (and therefore their rate). Any attempt to block a pitch by leaving personal belongings or a secondary vehicle (including a caravan) without having made a reservation is liable to penalties and legal action. This is a clear case of illegal occupation (no payment, no card, wrong name, etc.) - Article 322-15-1 of the French Penal Code.
- Book a stay in advance of for the same day
Subject to availability at the time of booking, a stay in an Area can be booked in advance or for the same day (conditions apply).
These stays can be booked from 6 months to 48 hours in advance (except in exceptional cases) or for the same day (Sécuriplace). A booking gives the Customer the right to enter and leave the area without worrying about the availability of the Area for the entire duration of the booking, but only for the duration of the booking.
In order to book, the Customer must either visit the Website, the mobile Application or contact the Customer Service. A booking is valid from midday (12 p.m.) on the first day to midday (12 p.m.) on the last day.
Payment of the booking is effective on the day of the Order. Payment for the Order by the Customer is made to CCP by entering his/her bank card number on one of the Media using Payline, a secure payment system. Cards from the Carte Bleue, Visa and Eurocard/Mastercard networks are accepted.
Should payment be irregular, incomplete or non-existent, for any reason whatsoever, the sale of the Service will be refused and the Order cancelled.
Once the Area and dates of stay have been defined, the Customer must confirm their delivery and invoicing address and then pay the corresponding amount. Once this has been validated, an order confirmation will be sent to the Customer. The Customer must then go to the entrance Terminal of the concerned Area on the day and within the time slot of their booking and present their access card. The barrier opens.
Any overrun before or after the booking times (as defined above) will be treated as a Stay (not booked) and billed according to the actual times of entry and exit. In all cases, customers must use their access card to enter or leave the Area.
- Order a road map
The Road Map is available to Customers free of charge at CCP’s head office, at Tourist Offices towns where there is a CAMPING-CAR PARK Area and at Recreational vehicles dealers (list of addresses available on the CCP Website). It can also be ordered from the Website: https://www.campingcarpark.shop/
7.2. Media available for ordering
The Customer may place an order for a CCP Service after validation these General Terms and Conditions:
Directly on the CCP Website or mobile Application.
Directly at the entrance to the Area from a Payment terminal (access card sales and top-up only).
By telephone on +33.1.83.64.69.21 from 8 a.m. to 11 p.m. 7 days a week and from 7 a.m. to midnight in July and August.
It is the Customer’s responsibility to ensure that the contact details they provide when creating their account are correct and that they will enable them to receive information relating the Services ordered, in particular:
The postal address (for issuing accounting documents and also for receiving the access card)
The email address (to receive all the confirmation elements for the Services purchased by the Customer or in order to be warned in the event of a problem during a stay in an Area - CCP is likely to activate a Risk Prevention Plan - Fire, Flood, etc - at the request of the local authority).
The mobile phone number (so that you can be alerted in the event of a problem during your stay in an Area - CCP is likely to activate a Risk Prevention Plan - Fire, Flood, etc - at the request of the local authority)
The number plate (to manage entries and exits from certain areas)
These elements must be kept up to date over time by the Customer using one of the CCP media.
The use of a false identity is considered a swindle under the law:
Article 313-1 of the French Penal Code: ‘Fraudulent obtaining is the act of deceiving a natural or legal person by the use of a false name or a fictitious capacity, by the abuse of a genuine capacity, or by means of unlawful manoeuvres, thereby to lead such a person, to his prejudice or to the prejudice of a third party, to transfer funds, valuables or any property, to provide a service or to consent to an act incurring or discharging an obligation. Fraudulent obtaining is punished by five years' imprisonment and a fine of €375,000.’
In the event that the Customer does not receive information from CCP, it is the Customer’s responsibility to contact the Customer Service of CAMPING-CAR PARK by telephone or via the contact form in order to report this.
CCP reserves the right, without having to inform the Customer in advance, to modify the technical functionalities enabling consultation and placing Orders from the various Media.
7.3. Access card operating rules
Unless special arrangements are proposed by CCP, subscription to the account and the issue of the access card are subject to payment of the Service.
By validating the creation of their account and the purchase of the access, the Customer declares that they accept these General Terms and Conditions and the rates detailed in the Annexes.
CCP is free to refuse an application for membership for a legitimate reason, such as the termination of a previous account for fraud or non-payment.
7.3.1. Validity of the PASSʼÉTAPES card
The access card is valid for life
7.3.2. Price of the PASSʼÉTAPES card
The price of the access is indicated on the various Media in euros inclusive of all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated and exclusive of processing and shipping charges.
A processing fee will be charged as specified in the Annexes under ‘Access’ > ‘Purchase’, ‘Processing costs’.
Shipping charges will be invoiced as specified in the Annexes under ‘Access’ > ‘Purchase’, ‘Shipping costs’.
All orders, whatever their origins, are payable in euros.
CCP reserves the right to change its prices at any time. The product will be invoiced on the basis of the rate applicable at the time the order is validated and subject to availability.
7.3.3. Applicable regulations
The holder of the access card must comply with the police and operating regulations applicable to the Areas. The Customer is responsible for the use of the access card issued and undertakes to comply with all the instructions for use brought to his attention, and in particular to comply with the CAMPING-CAR PARK member charter (see the Annexes under the section Member Charter).
If the instructions for using the access card are not followed, the service may be degraded and the Customer risks billing anomalies.
It is the actual presence of a valid and active card that enables the Customer to avail himself of his Customer status and the prerogatives attached thereto. Under these conditions, the transaction prevails and excludes any other method of payment of the sum due, even partial payment. If the Customer wishes to pay the amount due outside the framework of the account, he/she must not use the PASS’ÉTAPS card. It is linked to its Customer and may be used by the Customer in different vehicles.
The access card Customer linked to the CAMPING-CAR PARK account is responsible for any use of the latter and for any consumption linked to its use.
7.3.4. Withdrawal of the PASSʼÉTAPES
The right to withdraw from the access card purchase applies under the normal conditions specified in article L.221-18 of the French Consumer Code. The Customer has a withdrawal period of 14 days from receipt of the access card to exercise his right of withdrawal without having to give any reasons or incur any costs other than those specified in articles L.221-23 to L.221-25.
CCP informs that the return fees of the access card shall be borne by the Customer. Returns must be made in their original condition and complete (packaging, accessories, leaflet). The Customer is responsible for any such returns. Any damage suffered by the product on this occasion may lead to the loss of the right of withdrawal.
The right to withdraw from the purchase of an access card and its options only applies if the card has not been used. Once the access card has been used to access an Area, it is considered that this access is a service fully used (access to the Area with or without a Stay).
The refund will be made to the Customer’s account or credit card.
If you wish to withdraw from your purchase, please complete the form below and return it to CAMPING-CAR PARK:
To the attention to the ‘Service Rétractation et Résiliation’ (Withdrawal and Cancellation Department) CAMPING-CAR PARK located at 3 RUE DU DOCTEUR ANGE GUÉPIN in PORNIC 44210 FRANCE - contact@campingcarpark.com:
‘I hereby notify you that I withdraw from my contact for the sale of the following item: the access card.
Ordered on (*)/received on (*):
Customer(s) Name(s):
Customer(s) address:
Customer(s) signature (only if this form is issued on paper):
Date :’
(*) Delete as appropriate.
7.3.5. Replacement, withdrawal of the PASSʼÉTAPES card
The account linked to the access card remains the property of CAMPING-CAR PARK and the latter may take the initiative to withdraw and/or replace it in the event of termination of the account by CCP, fraud, alteration or counterfeiting of the card or incompatibility with the improvements made to the Aires operating system.
In the event of technical failure of the card, or to prevent any incident linked to its normal wear and tear, CCP will replace it free of charge as soon as possible against return of the old card. If, after verification, the fault is attributable to the Customer, CCP will invoice the Customer for the cost of the damaged access card (see the Annexes under ‘Access card’ > ‘Wear’). The replacement of a defective access card entails its return within 30 days. Once this period has expired, the card will be blocked and a non-return fee (see the Annexes) will be charged.
The rental and/or sale of the access card by the Customer is prohibited under penalty of immediate termination of the account.
7.3.6. Opposing the use of the access card
The Customer may only oppose the use of the access card if it is lost or stolen.
Any opposition must be notified immediately to the Customer Service of CAMPING-CAR PARK in writing (post or email), quoting the card number.
The access card will be invalidated upon receipt of the above declaration. CCP shall not be held liable for the consequences of any opposition that does not come from the Customer or his/her authorised representative. At the Customer’s request, an access card with a different number will be issued as soon as possible. Except in the event of a malfunction attributable to CCP, any issue of a new access card will be invoiced to the Customer, including in the event of loss or theft (see the Annexes under ‘Access card’ > ‘Loss’).
If the Customer recovers the access card declared lost or stolen, it must be returned by registered post to the CS of CCP. The Customer’s use of an access card declared lost or stolen is considered improper and may result in the termination of this account.
If the access card has not been returned within 30 days, a non-return fee will be charged (see the Annexes under ‘Access card’ > ‘Non-return fee’).
7.3.7. Return of the access card
A. At the CCP’s initiative
In all cases where CCP requests the return of the access card (in particular in the event of replacement of the card that has been blocked and found by the Customer or in the event of non-return when the account is terminated), the Customer must return it within 30 days from notification by CCP.
Amounts due at the CAMPING-CAR PARK areas by means of improperly used access cards will be demanded independently of any penal proceedings that CCP reserves the right to initiate.
If the access card is returned in poor condition, a damage fee will be charged (see the Annexes under ‘Access card’ > ‘Card damage fee’).
If the access card is not returned within 30 days, a non-return fee will be charged (Non-return fee).
B. At the Customer’s initiative
The Customer may return the access card at any time. The return of an access card in poor working condition will lead to the card being invoiced at the current rate. The return of the access card is made without prejudice to the special conditions relating to the management fees attached to the account.
If the access card is returned in poor physical condition (pen marks, scratches, etc.), a damage fee will be charged (see the Annexes under ‘Access card’ > ‘Card damage fee’).
7.4. PACKʼPRIVILÈGES operating rules
See the PACK’PRIVILÈGES terms and conditions
7.5 Operating rules for stays (whether booked or not)
7.5.1. Access to the Areas
To access the Areas, whether the Stay is booked or not, you generally only need to present your access card. However, in some exceptional circumstances, it may be necessary to enter a code on the entrance terminal (DIGICODE). This procedure, known as ‘degraded mode’, generally relates to a technical problem and is in fact managed by the Customer Service. The Customer must therefore contact them when their access card is ineffective, so that they can open the barrier and record the movement. An indication is usually given by a display located on the entrance and exit terminals. This briefly explains the reason why the barrier will not open on entry or exit.
Once in the Area, the Customer does not need to display any document on the vehicle in order to justify their stay.
7.5.2. Validity period of booked Stays
A Stay ordered by the Customer corresponds to a booking for a date/time for the start of the Service and a date/time for the end of the Service. The Service includes as many entries and exits from the Area as the Customer wishes.
For booked Stays, the Customer benefits from a courtesy period corresponding to an authorised overrun of 5 minutes after the exit time specified in the booking, without having to pay any extra charge. Once the reserved time slot has expired, the pitch that was reserved for the Customer will be made available to other Customers in the car park, and its availability is no longer guaranteed to the Customer.
For early arrivals and overstays (early arrival or late departure outside the courtesy period), the Customer must pay a supplement on site corresponding to the length of the Stay in addition to the duration initially ordered:
New 24-hour period or short stay depending on actual arrival time
New 24-hour period if exit after the initial stay
The overrun will be calculated in accordance with the Area’s conditions.
No refund will be made in the event of early departure.
7.5.3. Rules for purchasing a booking
Booking prices are per night from 12 p.m. (midday) on the first day to 12 p.m. (midday) on the last day.
In order to book, the Customer must have a valid PACK’PRIVILÈGES at the time of the booked Stay.
No Stay of more than 21 days is allowed within a 30-day period. An access card holder will have to wait a period of 30 days before returning to the same area.
7.5.4. Booking modification
In order to change a booking, the Customer must contact the Customer Service during opening hours.
Any costs incurred due to a booking change will be payable to CCP. All changes must be confirmed to CCP by post or email. For any booking modification, charges will be deducted according to the scale indicated in the Annexes in force under ‘Modification of stay’.
However, CCP cannot guarantee the availability of a pitch in the Area. Therefore, if a modification of the booking is not possible, the Customer will have to accept the original booking or will be subject to the cancellation conditions in accordance with clause 7.5.5 if they wish to cancel their booking.
7.5.5 Booking cancellation
In order to cancel a booking, the Customer must notify CCP by post or email within the specified time limit. The date on which the cancellation is taken into account is the date of dispatch of the email or the postmark, depending on the method of delivery.
All costs incurred due to the cancellation of a booking will be payable to CCP. For all booking cancellations, charges will be deducted in accordance with the scale indicated in the current Annexes under ‘Cancellation of stay’. For compelling reasons, justification must be provided with the cancellation request.
7.5.6. No-show
If the customer does not show up on the day of the booking day, the total amount of the booking remains due to CCP.
Article 8. INVOICING AND PAYMENT
8.1. Invoicing elements
The sums due in respect of the sale of a Service to the Customer are invoiced to the Customer at the time the Service is purchased.
For the access and the PACK’PRIVILÈGES, the invoice is issued as soon as the Customer makes the purchase, regardless of the Medium. The invoice is available from the CAMPING-CAR PARK Website.
For Stays (not booked), the invoice will be issued and will be available on the CAMPING-CAR PARK Website at the final closure of the Stay, i.e. 24 hours after the final departure of the Area.
For Booked stays, the invoice will be issued and will be available on the CAMPING-CAR PARK Website 24 hours after the scheduled end date and time of the booking.
For Stays, the transaction recorded when entering and leaving the Area constitutes proof of passage.
The electronic invoice is made available in PDF format on the ‘Personal Space’ for 3 months. The Customer must provide a valid email address in order to activate their ‘Personal Space’ and access their invoices. All invoices issued are based on the data provided by the Customer at the time of the order. These details cannot be changed once the invoice has been issued.
8.2 Billing for connected services
8.2.1. Definition of connected services
For the purposes of these general terms and conditions of sale, "Connected Services" means :
The supply of water
The supply of electricity
Any other utility or convenience service
These services are activated and controlled by means of an electronic reading system associated with the CCP network access card. The exact nature and scope of the Connected Services may vary depending on the specific features of the area and the options chosen by the customer. Activation and use of these services are subject to the terms and conditions detailed in the following sections of this document.
8.2.2. Billing for connected services
Connected services are billed per calendar day between 00:00 and 23:59, according to the rates in force.
8.2.3. Automatic Generation of Credit for Use of Connected Services - Conditions of Eligibility
A credit note will be automatically generated and credited to the customer account in the following circumstances:
Type of stay :
Roaming holiday
Booked stay
Period of use :
Use of Connected Services during the same calendar day as entry to the associated area.
The day is defined as the period from 00:00 to 23:59.
8.2.4. Allocation process
The management system will automatically
Verify eligibility according to the above criteria
Generate the corresponding credit note
Credit this credit note to the associated customer account.
8.2.5. Details
This measure applies regardless of the type of stay chosen (roaming or reservation).
The credit note is generated only for uses of Connected Services coinciding with the day of arrival at the site
This compensatory measure applies exclusively to roaming situations directly linked to the use of Connected Services. The IT management system will automatically check eligibility criteria and, if necessary, issue the corresponding credit.
8.3. Invoice payment
All invoices are payable in euros.
8.4. Handling outstanding payments - effects
In the event of payment by bank card and if the initial payment is rejected, a second payment for the same amount may be made. If the invoice is not paid in full, a formal notice to pay will be sent to the Customer by CCP. The special terms and conditions may provide for this formal notice to be preceded by a second presentation of the invoice by regular mail. The formal notice shall specify the amount outstanding.
Except in the case of special CCP conditions, late payment penalties - defined in accordance with the terms and conditions set out in article L.441-6 of the French Commercial Code - will be applied to the outstanding sums; all Services performed/used and not yet invoiced will then become immediately due and payable;
If necessary, the Customer is obliged to return the access card. The special terms and conditions may provide that CCP shall accompany this formal notice and, where applicable, the second presentation of the invoice, with suspension measures by placing the access card on hold until payment is received. If payment is not received within the period specified in the formal notice, the account shall be terminated automatically unless CCP grants the Customer an additional period in which to fulfill its obligation, during which it may keep the access card in opposition until payment is received. The Customer is informed that a period of time may be required to reactivate the access card in the event of payment after a period of opposition. In the event of recovery by way of legal enforcement, the Customer shall also be required to pay CCP the costs resulting from legal execution. The Customer declares that he/she is aware that CCP benefits from a subrogation granted by the Partners for the amicable and judicial recovery of debts arising from this account.
If invoices are not paid in full, the formal notice letter will be preceded by a simple reminder letter or email and the access card will be blocked.
In the event of termination for non-payment, it will not be possible to subscribe to a new account for a period of 6 months following the regularisation of the file. During the 6 months followed, the subscription of a new account will be subject to the deposit of a payment guarantee (see article IV.2),
The rate of late payment penalties is set at 18% per year.
8.5. Late payment
Any payment delay will, without prior notice and by operation of law, give rise to late payment interest at the applicable legal rate.
Article 9. ACCEPTANCE OF THE GTC, CONTRACTUAL AMENDMENTS AND SERVICE RATES
9.1. Acceptance
The Customer confirms that he/she has read and accepted these General Terms and Conditions at the time placing the Order.
9.2. Contractual and Tariffs modifications
CCP reserves the right to modify these General Terms and Conditions at any time and without prior notice. In the event of modification, the General Terms and Conditions applicable to the Customer shall be those in force on the date on which the Order is placed.
All components of the scale of rates may be revised, in particular when there are variations in the Stay rates, and will not, therefore, be subject to a rider. Modification to the Stay rates apply as soon as they come into force.
9.3. Processing fees
Some operations carried out by the Customer Service justify the application of processing fees (see the Annexes):
Manual delivery of the access card on a working payment terminal
Postal dispatch of the access card
Account closure
Action on the access card account (account merger, transfer from one account to another, etc.)
9.4. Penalties
All Customers are required to comply with all the stipulations of this Contract, in particular the rules set out in the CAMPING-CAR PARK Member Charter (see the Annexes under ‘Member Charter’). In order to maintain its level of Services and ensure that Customers apply these rules of use, CCP reserves the right to apply penalties in the following cases:
Access card deterioration fee: if the access card is not returned.
Fee for non-return of the access card: if the access card is returned, at the initiative of CCP or the Customer, in poor physical condition (pen marks, scratches, etc.)
Invalid entry information: the entry movement in the Area has not been recorded or does not correspond to the data collected by the CCP equipment.
Invalid exit information: the exit movement from the Area has not been registered or does not correspond to the data collected by the CCP equipment.
Non-respect of parking rules: Customers must park correctly on the Pitch and ensure that they do not encroach on a neighbouring pitch. If any sign indicates that a Pitch is privatised, they must not park there. In the event of failure to comply with any of these rules, the Customer will be invoiced a fee for ‘Non-compliance with parking regulations’ of the amount shown in the annex to these General Terms and Conditions of Sale.
Exceeding the time slot: Any excess of the authorised departure time (i.e. the entry time for a stay (not booked) and 12 p.m. for a booking) and an early arrival on booking (before 12 p.m.) will result in the creation of a new Stay for which the customer must pay.
Non-respect of access rules: if there is a malfunction of the access card or the equipment (open barrier, no electricity, faulty badge reader, etc.), the Customer must inform the CS as soon as possible. The latter will manually record the Customer’s entry or exit movement. At the time of departure, the registration having been carried out by the CS, the Customer will be invoiced according to the information transmitted and the actual time of passage through the exit terminal. If the Customer has not informed the CS, the barrier remains closed when the access card is read, and the Customer must then contact the CS to rectify the situation. If the Customer does not comply with any of these rules, he/she will be charged a fee of ‘Non-compliance with access rules’ of the amount shown in the Annexes to these General Terms and Conditions.
Unpaid invoice: See 8.3 of these General Terms and Conditions.
Fraud / False declaration: Any Customer parking or having a third party park without authorisation, or parking two or more vehicles, shall be liable to a penalty involving the regularisation of the invoicing for the fraudulent parking as well as a penalty of the amount shown in the Annexes to the General Terms and Conditions. The account(s) concerned will also be terminated immediately by right.
Article 10. AMICABLE COMPLAINT
Any amicable complaint concerning the elements of an invoice shall be admissible for a period of 90 days from the date of issue and must be submitted exclusively to CCP by post or by email addresses to the head office, the details of which appear on the header of the invoice, mentioning the number of the access card. A complaint does not exempt the Customer from paying the disputed invoice. CCP will carry out an investigation in the event of a complaint.
Any corrections made as a result of the investigation will be regularised at a later date. CCP will provide proof of the transaction(s) through the records made by its I.S.
We inform you of the possibility of having recourse, in the event of a dispute relating to these general terms and conditions, to a conventional mediation procedure or to any other alternative dispute resolution method, under the conditions set out in the Title I of Book VI of the French Consumer Code.
Once you have referred the matter to the Customer Service of CAMPING-CAR PARK in attempt to resolve the dispute amicable, and in the event of a negative response or the absence of a response within sixty (60) days from the date of referral, you may refer the matter to the Médiateur du Tourisme et du Voyage (Tourism and Travel Mediator). The mediator’s contact details are as follows: Association de Médiation Tourisme et Voyage (MTV) 17 avenue Carnot 75017 PARIS. You may refer the matter to the mediator within twelve (12) months of the first complaint.
Article 11. TERMINATION - EFFECTS
11.1. By the Customer
The Customer shall inform CCP of its wish to terminate this account by letter addressed to CCP, Service Clients - Résiliation (Customer Service - Termination). Termination will take effect upon return of the access card and payment of all sums due.
No termination can be taken into account without the return of the access card.
11.2. By CCP
CCP may terminate the CAMPING-CAR PARK account as of right in the event of the Customer failing to fulfil any of its obligations (in particular in the event of fraud or total or partial non-payment of sums due). In the event of non-performance of any of the Customer’s obligations, termination shall take effect immediately without notice and CCP shall inform the Customer by email specifying the effective date of termination.
11.3. Outstanding amounts
In the event of termination, CCP will invoice the amounts due under this account.
Article 12. DISPUTE RESOLUTION
In addition to one of the courts with territorial jurisdiction under the Code de Procédure Civile (French Code of Civil Procedure), the Customer may choose to bring the matter before the court for the place where he or she resided at the time the contract was concluded or at the time the harmful event occurred. French law alone shall apply to this account.
Article 13. INSURANCE
CCP has taken out professional civil liability insurance with a reputable and solvent company for damage caused by its staff or employees in the performance of the Contract.
Article 14. DATA PROCESSING AND LIBERTIES
The subscriber is informed of the existence of a Personal Data Protection Charter available here.
CAMPING-CAR PARK undertakes not to divulge its Customers’ contact details to other companies for marketing purposes. Furthermore, in accordance with the L223-1 and L223-2 clauses of the Code de la Consommation (French Consumer Code), we inform you that ‘when a professional is required to collect telephone data from a consumer, he shall inform the consumer of his right to register on an opposition list for telephone canvassing. Thus, ‘consumers who do not wish to receive commercial telephone calls, may register free of charge on an opposition list for telephone canvassing’. (Bloctel.gouv.fr)
Article 15. INTELLECTUAL PROPERTY
15.1. Generality
CCP and its Partners hold all the intellectual property rights relating to the Media, which belong to them or over which they hold the related usage rights.
Access to the Media does not confer any right on the Customer to the intellectual property rights relating to the Media or to any part of its elements, which remain the exclusive property of CCP or its Partners.
The elements accessible on the Media, particularly in the form of texts, photographs, images, icons, sounds, videos, software, databases and data are also protected by intellectual and industrial property rights and other private rights held by CCP or its Partners.
Except as expressly provided herein, the Customer may not, under any circumstances, reproduce, represent, modify, transmit, publish, adapt on any medium whatsoever, by any means whatsoever, or exploit in any whatsoever, all or part of the Media without the prior written authorisation of CCP.
Any use of all or part of the Media which is not authorised in advance by CCP and which does not comply with the description of the Services offered by CCP under these GTC, for any reason whatsoever, may be the subject of any appropriate action, in particular an action for counterfeiting or, more generally, any other action before the competent courts.
The insertion or creation of hypertext links to any part of the Media is prohibited without the prior written authorisation of CCP.
15.2 Software
For any software not accompanied by a licence, you are granted a temporary, private, personal, non-transferable and non-exclusive right to use this software in order to be able, exclusively, to access the services that make the use of this software necessary. By installing or using the software, the Customer agrees to comply with this condition.
Article 16. LIABILITY, GUARANTEES AND OBLIGATIONS
16.1. Generalities
CCP, acting as a service provider, is only bound by an obligation of means under these GTC.
CCP shall only be liable to the Customer in the event of a proven breach of contract committed in or on the occasion of the performance of the Services.
CCP shall not be held liable for any indirect damage suffered by the Customer.
16.2. Limits
CCP shall in no way be held liable for the actions of third parties (Partners, other Customers, etc.)
In this respect, CCP shall in no circumstances be held liable for:
The communication of incorrect information by a Customer concerning any Personal Data useful for the delivery of the Services;
Dangerous, illegal or fraudulent behaviour by a Customer.
CCP does not act as a lessor, broker, real estate agent or insurer. CCP only acts as a service provider offering an I.S. with the Parking of its Customers within the Areas of its network.
Therefore, CCP shall not be liable in any way whatsoever and for any reason whatsoever, in the event of physical injury, material or immaterial, to persons or property, such as accidents, theft or damage, even partial, which may occur inside the Area, including during the Customer’s Parking or movements within the Area or at the arrival at or departure from the Area.
CCP reserves the right to temporarily suspend access to its Services for technical or maintenance reasons, hardware or software upgrades, emergency repairs or as a result of circumstances beyond CCP’s control (failure of telecommunications links and equipment, power failure, etc.), without these operations giving rise to any compensation for the Customer.
16.3. General obligations of the Customer
In addition to what is stipulated elsewhere, the Customer undertakes in good faith:
To provide accurate Personal Data and other information required to validate the Order;
Not to transfer their personal access card account to a third party for any reason or in any form whatsoever;
To provide in good faith any information necessary for the proper performance of the Services;
To comply strictly with the instructions given by CCP and to respect all the stipulations of these GTC;
To pay the price of the Services;
To respect public order and good moral standards;
To respect the Member’s Charter as set out in the Annexes of these GTC;
16.4. Guarantees
CCP does not guarantee in any way that the I.S. will meet all of the Customer’s requirements, nor that it will be permanently available without interruption or error.
Furthermore, CCP does not guarantee the correct operation of the I.S. in the case of a fault attributable to the Customer, to a third party or to any other event external to CCP.
Due to the nature of the Services offered by CCP, the Customer does not benefit from either the warranty against hidden defects or the legal warranty of conformity.
16.5. Responsibility for the use of / information on the Media
CCP does not warrant that the information, products, services or software provided on the Media will be free from defects, errors or bugs, or that defects, errors or bugs can be corrected, or that the Media will operate without interruptions or failures. Nor can CCP guarantee that the Media are compatible with any particular hardware or configuration other than that expressly approved by CCP.
CCP is in no way responsible for malfunctions attributable to third-party software, whether or not incorporated into its I.S. or supplied with its Media.
Under no circumstances will CCP be liable for indirect and/or immaterial, predictable or unpredictable damage (including loss of profits or opportunities, etc.) arising from the supply and/or use of the Services offered on the Media.
Finally, as CCP cannot control all of the Media to which they refer via hypertext links, which exists only to facilitate Customer searches, CCP is in no way responsible for their content.
The Customer declares that he/she is aware of the characteristics and limits of the Internet, in particular its technical performance, response times for consulting, querying or transferring data and the risks associated with the security of communications.
CCP cannot accept any claim or refund relating to any non-performance or poor performance of the Service provided to the Customer and attributable either to the Customer, or to the act of a third party unrelated to the Service, or to a case of force majeure.
Force majeure is an event beyond the control of CCP which could not reasonably have been foreseen when the contract was concluded and the effects of which cannot be avoided by taking appropriate measures.
Unless otherwise provided by law, CCP shall not be liable for any fault of a Partner.
16.6. Photos and illustrations
The photos and illustrations on the Media are intended to illustrate a page. They are in no way contractual. The incorrect use of a photo for the corresponding information shall under no circumstances give rise to a right of complaint.
Article 17. FORCE MAJEURE
CCP shall not be held liable to the Customer for any failure to perform, or delay in performing, any obligation under these GTC due to force majeure within the meaning of article 1218 of the French Civil Code.
If an event of force majeure occurs, the obligations of these GTC are suspended. If the case of force majeure continues for a period of more than one (1) month, the GTC may be terminated by right under the conditions set out in articles 1351 and 1351-1 of the French Civil Code.
Article 18. APPLICABLE LAW
The General Terms and Conditions are governed by French law. Any dispute relating to their interpretation and/or performance shall be submitted to the competent French courts.
Consult the previous version of the Terms and Conditions of Use and General Terms and Conditions of Sale.